Guests must check-in and check-out by the times stated below:

  • Check-in time: from 14:00 (2pm)
  • Check-out time: before 12:00 noon (12pm)
  • Early check-in and late check-out are upon request and may be subject to extra charges.
  • Booked rooms are held for 24 hours from the scheduled check-in date. After it the booking will be cancelled as a no-show. No refunds provided for the no-shows.
  • The front desk will be able to keep the guest luggage before Check-in / after Check-out.
  • All guests/visitors are required to provide passports or ID cards upon check-in or visit at the front deskfor security reasons.
  • Guests are not allowed to engage in illegal activities or anti-social behaviour anywhere on the property.
  • Including but not limited to drinking, parties, drugs, gambling.


A reservation deposit by online payment services or bank transfer is required within 24 hours after an inquiry in order to confirm a booking.

For security reasons, the same credit/debit card or bank account used to secure the booking must be presented at check-in. The name on the card used to secure the booking must also match the name of the person checking in. If the booking is being made for someone else, please contact the hotel reservation directly before making the booking.


A security deposit of 3000 THB per stay is required upon arrival for incidentals. The security deposit is refundable upon check-out after inspection of the accommodation. The security deposit can be paid in any currency by cash only.

Guests are obliged to pay for any loss or damage of the property caused by themselves, their friends or any person for whom they are responsible during their stay.

The Hotel reserves the right to retain the guest security deposit such amounts as it shall in its sole discretion deem fit to compensate or make good the loss, damage, costs or expenses incurred or suffered by the company as a result of the aforesaid.


  • Cleaning, bed-linen and towels change are available every day by request unless otherwise specified in the booking rate.
  • If the guest doesn’t request, bed-linen and towels change will be changed every 2 days.


Transfers from/to Phuket International Airport (distance 45 km, expected time 1 hour) by minibus (up to 8 adults with the luggage).

For an airport transfer, please provide the flight details (date, time and flight number).

Please note that the transfer should be ordered at least 48 hours before arrival. Otherwise, the Hotel reserves the right to refuse the guest to provide the transfer service and refuse to refund for it.


Room Type Description Maximun Occupacy Included in the Price
Superior (Double or Twin)

30 sq.m unit with en-suite bathroom (shower), 1 double or 2 single beds, 3 subtypes:

  • Superior
  • Superior Pool Access
  • Superior Accessible
2 pax

 35 sq.m unit with separate living, bathroom (shower), 1 bedroom with 1 double bed, 3 subtypes:

  • One Bedroom Deluxe
  • One Bedroom Deluxe Mountain View
  • One Bedroom Deluxe Pool Access
 2 pax
Junior Suite

 45 sq.m. unit with separate living room, bathroom (shower and bathtub), 1 bedroom with 1 double bed or 1 double bed + 1 single bed, 3 subtypes:

  • Juniour Suite
  • Juniour Triple Suite
  • Juniour Suite Pool Access
 3 pax
Two-Bedroom Suite
 60 sq.m unit with separate living room, bathroom (shower), 2 bedrooms with 1 double bed and 2 single beds  4 pax
 Two-Bedroom Deluxe Suite  81 sq.m unit on the higher floors with separate living room, 2 bathrooms (shower and bathtub), 2 bedrooms with 2 double beds or 1 double bed + twin bed  4 pax
  • CHD 0 – 6.99 years old – free of charge sharing bed with parents or in baby crib (suitable for 0-2 yo).
  • Extra (maximum 1) CHD 7 – 11.99 years old:
    01.11-31.03 - 1000 THB/night on an extra bed
    01.04-31.10- 800 THB/night on an extra bed
  • Extra (maximum 1) AD 12 years old – onwards:
    01.11-31.03 - 1500 THB/night on an extra bed
    01.04-31.10 - 1000 THB/night on an extra bed
  • Maximum 1 extra bed per room.
  • Maximum 1 baby crib per room upon availability on check-in only.


*Any deviations from the rules above should be discussed with the Reservation department in advance.

**Price for extra pax includes breakfast package only if originally the booking includes breakfast.


The Hotel reserves the right to refuse check-in and cancel the booking without a refund due to guest non-compliance with the hotel policies. ​Or in this case, an upgrade for a bigger room by availability and by its costs can be done.


  • Smoking is prohibited inside of the rooms, please do not smoke inside. If the smell is detected, the guest will be charged a smoke-cleaning fee 2,000 THB. The administration may cancel the rental agreement if smoking in the room continues after given notice.
  • Candles, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed.
  • Cooking is allowed only on the 6th and 7th floors. If the guest requires a cooking option, please contact reception for room reassignment for upper floors if available and applicable for booked room type. 


Pets are not allowed.


Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Project, its employees and guests and their health and safety


Guests who need to cancel or modify a booking should contact the Reservation Department as soon as possible.

Deposits already paid are only returned in accordance with the cancellation poloicy conditions mentioned in the booked rate description.

* Cancellation policy may vary depending on the booking rate. 

Non-arrival guests, who are unable to attend or fail to attend for whatever reason, forfeit their paid deposit and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.

The Hotel reserves the right to cancel or modify reservations where it appears that a guest has engaged in fraudulent, inappropriate activity, or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Amendment or Cancellation must be made in a written notice to the provided email or contact form on the website. Rates are charged in Thai Baht. Therefore, the amount shown on a monthly statement in other currencies sent to the guest by the respective card company might be slightly different from the hotel quoted price due to exchange rate variations.


Upon the guest request for cancellation within the cancellation policy Hotel will start the refund process. The terms of refund can be but not restricted as follows:

Original Payment Conditions for Refund by the same method  Refund Process
By SiamPay If cancellation is confirmed within 14 days after-sale period 7 – 42 Business Days
By Bank Transfer  Any time after cancellation confirmed  30 – 45 Business Days
By Cash or Bank Check Any time after cancellation confirmed  Up to 30 Business Days 

If the refund by the original payment method is not possible, the refund will be processed by bank transfer. All bank transaction fees are subject to payment by the guest.

If the refund is likely to process longer than 45 Business days, the hotel will notify about it via email


Wekata Luxury Hotel is responsible for providing the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. The hotel does not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond the hotel control. All activities have inherent risks to health and safety and Wekata Luxury Hotel will not be responsible for any eventualities related to any activities or services booked through the Wekata Luxury Hotel Website or during the guest stay at a Hotel.


The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, any type of pandemic and epidemic, any state of emergency, fire or failure of electric power, gas, water, or another utility service, plant machinery, computers, vehicles or any collapse of building structures.


Wekata Luxury Hotel reserves the right to cancel, amend or vary the arrangements and content featured on the Wekata Luxury Hotel Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice


Please contact the reservation team if you have any additional questions or concerns.